Welcome to Celluscripts.

These Terms of Use and Patient Services (“Terms”) govern your access to and use of the Celluscripts website, appointment booking facilities, telehealth services and related administrative services.

The website and associated services are operated by [Full legal entity name] ABN [ABN], trading as Celluscripts (“Celluscripts”, “we”, “us” or “our”).

By accessing our website, submitting an enquiry, requesting an appointment or using services facilitated by Celluscripts, you acknowledge these Terms to the extent applicable to your activities.

Where you book or receive a healthcare consultation, additional patient information, informed consent requirements and practitioner-specific terms may apply. These will be communicated where relevant.

If you do not agree with these Terms, you should not use the website or proceed with an optional booking. This does not affect any rights you have under applicable Australian law.

Nothing in these Terms limits the professional obligations of registered healthcare practitioners or your rights as a healthcare consumer.

2. About Celluscripts

Celluscripts is an Australian telehealth service that facilitates access to healthcare consultations with Australian-registered medical practitioners.

Our services are designed to provide convenient access to individual health assessments, clinical advice and appropriate follow-up care through remote consultations.

Celluscripts does not operate a physical clinic for in-person consultations.

Depending on the services requested and the practitioner's clinical assessment, consultations may involve:

Reviewing medical history and current health concerns

Discussing symptoms, health-related goals and relevant risk factors

Providing individualised clinical advice

Considering whether further investigations are appropriate

Arranging pathology or diagnostic testing where clinically indicated

Discussing appropriate healthcare management options

Considering prescriptions where clinically appropriate and legally permitted

Recommending follow-up consultations or referrals to other healthcare providers

All healthcare recommendations and prescribing decisions are subject to an individual clinical assessment by an appropriately registered practitioner.

The availability of a consultation does not guarantee any particular diagnosis, treatment, prescription or clinical outcome.

3. Nature of Telehealth Services

Telehealth consultations allow patients and healthcare practitioners to communicate remotely using approved communication technologies.

Consultations may take place through video, telephone or another suitable platform, depending on the service and clinical circumstances.

By booking a telehealth consultation, you acknowledge that:

The consultation will ordinarily take place remotely.

You may need a compatible device and reliable internet or telephone connection.

Certain clinical assessments cannot be completed adequately through telehealth.

The treating practitioner may recommend an in-person examination, further testing or referral.

Technical interruptions may affect the consultation.

Telehealth may not be appropriate for every medical condition or patient.

A treating practitioner may determine that a remote consultation is unsuitable and recommend alternative care.

Celluscripts and participating practitioners will take reasonable steps to provide or facilitate services appropriately, subject to applicable laws and professional obligations.

4. Medical Information and Disclaimer

Information published on the Celluscripts website is intended for general educational and informational purposes.

Website content does not constitute personalised medical advice, diagnosis, treatment or a recommendation to use any particular medicine.

Information on the website should not be relied upon as a substitute for an individual assessment by an appropriately qualified healthcare professional.

Medical information may not apply to your particular circumstances.

You should not disregard professional medical advice, delay seeking appropriate care or change an existing treatment solely because of information published on this website.

Healthcare decisions should be made in consultation with an appropriately qualified practitioner who has considered your individual circumstances.

Nothing in this section excludes or limits any legal duty owed to you or any applicable consumer guarantee.

5. Emergency and Urgent Medical Care

Celluscripts is not an emergency medical service.

Our telehealth services are intended for non-urgent healthcare consultations and are not suitable for medical emergencies or situations requiring immediate intervention.

If you are experiencing a medical emergency, call 000 immediately or attend your nearest emergency department.

Do not use website enquiry forms, appointment requests or routine telehealth booking systems to seek emergency medical assistance.

For urgent but non-emergency concerns, seek timely advice from an appropriate healthcare provider or urgent care service.

For mental health crisis support in Australia, Lifeline is available on 13 11 14.

6. Patient Eligibility and Suitability

Access to Celluscripts services may be subject to eligibility and suitability requirements.

These may include:

Age requirements

Identity verification

Australian residency or physical location requirements

The availability and scope of participating practitioners

The nature of the requested consultation

Clinical suitability for telehealth

Applicable legal and regulatory requirements

You may be asked to complete a preliminary questionnaire or provide relevant information before booking.

Preliminary screening is intended to assist with determining whether a consultation can appropriately proceed. It does not establish eligibility for any particular treatment or prescription.

The treating practitioner remains responsible for making independent clinical decisions.

Celluscripts may decline, defer or redirect an appointment request where a service is unavailable, the request falls outside the relevant service scope, or a consultation cannot appropriately be facilitated.

Where a consultation is not suitable, patients may be advised to seek alternative healthcare services.

[Confirm the applicable minimum age, Australian location requirements and clinically approved eligibility criteria before publication.]

7. Appointment Bookings

Appointments may be requested through our website or another authorised booking channel.

When requesting an appointment, you agree to provide accurate, complete and current information.

An appointment request is not necessarily confirmed until you receive an appointment confirmation through the relevant booking system.

Appointment availability may depend on:

Practitioner availability

Consultation type

Patient eligibility and suitability

Completion of required registration or screening

Payment requirements, where applicable

Operational or technical circumstances

We may contact you to clarify information or make alternative arrangements where necessary.

Appointment confirmation does not guarantee that any specific treatment or prescription will be recommended.

8. Consultation Fees and Charges

Where consultation fees apply, the applicable fee will be clearly disclosed before you confirm a paid booking.

Depending on the service, fees may include:

Initial consultation fees

Follow-up consultation fees

Additional consultation or administrative fees, where disclosed and applicable

Any additional charges for pathology, diagnostic testing, pharmacy services, medicines or other third-party services will be identified where applicable and reasonably practicable.

Such third-party charges may be separate from the consultation fee.

Patients will be informed of the relevant consultation price and payment arrangements before committing to a paid appointment.

[Insert the confirmed consultation fee schedule or link to the booking system where fees are displayed before payment.]

Unless expressly stated otherwise, payment for a consultation does not include medicines, pathology, diagnostic testing or other third-party healthcare services.

9. Payment Terms

Where payment is required, payment may be collected at the time of booking, before the consultation or through another disclosed arrangement.

Payment methods will be presented through the relevant booking or payment system.

Payments may be processed by an authorised third-party payment provider.

You agree to provide accurate payment information and authorise the applicable charge for services you have selected.

If a payment fails or cannot be processed, the appointment may remain unconfirmed until the payment issue is resolved.

Any payment processing fees or additional charges will be disclosed before payment where required by law.

Celluscripts does not guarantee that a consultation fee will be eligible for Medicare or private health insurance reimbursement.

[Confirm the actual payment timing, payment processor, accepted methods and any Medicare or private health insurance arrangements.]

10. Appointment Changes and Cancellations

We understand that patients may occasionally need to reschedule or cancel an appointment.

Patients should notify Celluscripts as early as reasonably practicable if they are unable to attend.

10.1 Patient-Initiated Cancellations

[Insert the confirmed cancellation notice period, such as the number of hours before the scheduled consultation.]

Where a cancellation occurs within the permitted notice period, any applicable refund or credit will be processed according to the disclosed cancellation policy and Australian Consumer Law.

Where a patient cancels after the applicable notice period, a reasonable late-cancellation fee may apply if it was clearly disclosed before booking and is lawful in the circumstances.

10.2 Rescheduling

Patients may request to reschedule an appointment, subject to practitioner availability and the applicable booking conditions.

Any rescheduling fees must be clearly disclosed and must comply with applicable law.

10.3 Missed Appointments

If a patient does not attend a confirmed appointment, a missed-appointment fee may apply where it was clearly disclosed and is lawful.

10.4 Cancellations by Celluscripts or Practitioners

An appointment may need to be cancelled or rescheduled due to practitioner unavailability, technical difficulties, safety concerns or other reasonable circumstances.

Where a paid consultation cannot be provided, we will offer an appropriate alternative appointment, refund or other remedy as required by applicable law.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Refunds and Consumer Rights

Refund requests will be considered in accordance with the Australian Consumer Law and the applicable booking and cancellation conditions.

A consultation fee generally relates to the professional healthcare consultation and assessment, rather than a guaranteed treatment outcome.

The fact that a practitioner determines a prescription or particular treatment is not clinically appropriate does not, by itself, establish an entitlement to a refund where the consultation service has been properly provided.

However, this does not limit any refund or other remedy to which you may be entitled under applicable law.

Depending on the circumstances, a refund or other remedy may be appropriate where:

A paid consultation is cancelled by the provider and cannot be appropriately rescheduled.

A service is not supplied as agreed.

A service fails to meet an applicable consumer guarantee.

A payment has been incorrectly processed.

Another legal entitlement to a refund or remedy arises.

Refunds will generally be processed through the original payment method where reasonably practicable.

[Insert the confirmed refund request process, contact details and any lawful administrative conditions.]

Nothing in these Terms removes or restricts statutory consumer rights.

12. Clinical Independence and Prescribing Decisions

All clinical assessments, diagnoses, treatment recommendations and prescribing decisions are the responsibility of the treating registered healthcare practitioner.

Healthcare practitioners must exercise independent professional judgement in accordance with applicable laws, professional standards and clinical obligations.

A consultation does not guarantee:

A diagnosis of any particular condition

A prescription for any medicine

Access to a particular treatment

A specific clinical recommendation

A particular health or treatment outcome

A practitioner may determine that further information, testing, specialist assessment or an in-person examination is required.

A practitioner may also decline to prescribe a medicine or recommend a treatment where it is not clinically appropriate, safe or legally permitted.

Patients must not assume that completing an eligibility questionnaire, paying for a consultation or attending an appointment establishes entitlement to a prescription.

13. Prescriptions, Pathology and Third-Party Healthcare Services

Where clinically appropriate, a treating practitioner may arrange or recommend additional healthcare services.

These may include pathology investigations, referrals or prescriptions.

Any prescription is subject to the practitioner's independent clinical assessment and applicable prescribing laws.

Where a prescription is issued, dispensing and supply may involve an appropriately authorised pharmacy.

Pharmacies, pathology laboratories and other healthcare providers may operate under their own professional, regulatory and service obligations.

Any applicable charges, availability limitations or additional arrangements will be communicated where appropriate.

Celluscripts does not guarantee that a pharmacy will dispense or supply a particular medicine, or that a pathology provider will be able to perform a requested test.

[Confirm whether Celluscripts merely facilitates these services or is contractually responsible for any part of their supply. This section must reflect the actual arrangements.]

14. Patient Responsibilities

To support safe and appropriate healthcare, patients are expected to:

Provide accurate and complete information when reasonably requested.

Disclose relevant medical history, conditions, medications and allergies.

Inform the treating practitioner of material changes in health circumstances.

Participate honestly in consultations and assessments.

Follow appropriate instructions for accessing telehealth appointments.

Attend consultations at the scheduled time or provide notice when unable to attend.

Treat practitioners, staff and other service users respectfully.

Seek urgent medical assistance where required.

You should not intentionally provide misleading medical information, impersonate another person or attempt to obtain services through fraudulent means.

Failure to provide information necessary for a safe clinical assessment may result in a practitioner being unable to provide a particular service.

15. Telehealth Technology and Patient Environment

Patients are responsible for making reasonable arrangements to access their consultation, including:

Using a suitable device and communication connection

Joining the consultation at the scheduled time

Being in a reasonably private and appropriate location

Providing accurate contact information

Following reasonable instructions from the practitioner or booking provider

Patients should not participate in consultations while driving or engaging in activities that create safety risks.

Where a technical issue interrupts a consultation, reasonable steps will be taken to restore the connection or arrange an appropriate alternative.

The consequences of technical interruptions, including any applicable refund or rescheduling rights, will be assessed according to the circumstances and applicable law.

16. Privacy, Confidentiality and Health Information

Celluscripts recognises the importance of protecting personal and sensitive health information.

We collect, use, hold and disclose personal information in accordance with applicable Australian privacy and health information laws.

Information may be collected to:

Arrange and manage consultations

Facilitate healthcare services

Communicate with treating practitioners

Support relevant pathology or pharmacy arrangements

Maintain appropriate administrative and clinical records

Meet legal and regulatory obligations

Our collection, use, disclosure, storage and handling of personal information are explained in our Privacy Policy, available at:

https://celluscripts-website.webflow.io/privacy-policy

Patients may be asked to provide specific consent before submitting health information through booking forms or other relevant processes.

Acceptance of these Terms does not replace any consent required for collecting sensitive information or providing clinical care.

Where a treating practitioner or third-party healthcare provider independently holds patient records, additional privacy arrangements may apply.

17. Communication and Electronic Correspondence

Celluscripts may communicate with patients through email, SMS, telephone or authorised healthcare communication platforms.

Communications may include:

Appointment confirmations

Consultation reminders

Booking changes

Administrative enquiries

Relevant follow-up information

Important service or privacy notices

Patients are responsible for providing accurate contact details and notifying us of changes.

Electronic communications may involve inherent security risks. We take reasonable steps to protect information in accordance with applicable privacy obligations.

Sensitive clinical information should be communicated through appropriate channels where available.

Marketing communications are managed separately and subject to applicable consent and unsubscribe requirements.

18. Website Use and Acceptable Conduct

You agree to use the Celluscripts website lawfully and responsibly.

You must not:

Attempt unauthorised access to website systems or information

Interfere with website security or functionality

Introduce malicious software or harmful code

Submit fraudulent, misleading or impersonated information

Use automated tools to extract website information without authorisation

Infringe intellectual property rights

Use the website for unlawful purposes

Harass or threaten staff, practitioners or other users

We may take reasonable action to prevent misuse, including restricting website access where lawful and appropriate.

Any restriction relating to patient services will be managed consistently with applicable healthcare, safety and professional obligations.

19. Intellectual Property

Unless otherwise stated, website content, branding, text, graphics, designs and other materials are owned by or licensed to [Full legal entity name], trading as Celluscripts.

Website materials are protected by applicable intellectual property laws.

You may access and use publicly available content for personal, non-commercial informational purposes.

You must not reproduce, modify, distribute or commercially exploit protected website materials without appropriate permission, except where permitted by law.

Nothing in this section restricts lawful access to or use of your own personal or health information.

20. Third-Party Platforms and External Services

The Celluscripts website and associated services may use third-party providers for hosting, appointment scheduling, telehealth communication, payments and other operational functions.

Some external platforms may have their own terms and privacy policies.

Where third-party services are involved, their applicable terms will be made available where required.

Links to external websites are provided for convenience or relevant informational purposes.

Celluscripts does not necessarily endorse or control independent third-party website content.

Nothing in this section excludes responsibility that Celluscripts may have under applicable law for services it supplies or arranges.

21. Availability and Website Maintenance

We aim to maintain reasonable availability of the Celluscripts website and associated online services.

However, website functionality may occasionally be affected by:

Scheduled maintenance

Software updates

Hosting interruptions

Internet or telecommunications outages

Technical faults

Cybersecurity incidents

Circumstances outside our reasonable control

We may modify, suspend or temporarily restrict website functionality where reasonably necessary.

Where an interruption affects a confirmed paid service, we will address the circumstances in accordance with applicable law and our obligations to patients.

22. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, under the Australian Consumer Law.

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

These may include guarantees that services will be provided with due care and skill, be reasonably fit for an applicable disclosed purpose, and be supplied within a reasonable time where no time has been agreed.

If a service fails to meet an applicable consumer guarantee, you may be entitled to a remedy, including a refund, resupply of services or compensation, depending on the circumstances.

Any provisions relating to fees, cancellations, refunds, liability or service availability must be interpreted consistently with these rights.

23. Limitation of Liability

To the extent permitted by law, Celluscripts is not responsible for loss or damage arising solely from circumstances beyond its reasonable control, provided that this does not exclude any liability that cannot lawfully be excluded.

Celluscripts does not guarantee uninterrupted website access, error-free technology or any particular clinical outcome.

However, nothing in these Terms excludes, restricts or modifies:

Any applicable right or remedy under the Australian Consumer Law

Liability that cannot lawfully be excluded

Any applicable professional duty of care

Any statutory obligation relating to healthcare services

Any other right protected by applicable Australian law

Any limitation of liability under these Terms applies only to the extent permitted by law.

The legal responsibilities of Celluscripts and any independently practising healthcare professional will depend on the services provided, the contractual arrangements and applicable law.

24. Complaints and Feedback

We encourage patients to raise concerns about our services so they can be reviewed and appropriately addressed.

Complaints may relate to:

Appointment scheduling or administration

Fees, payments or refunds

Website or booking functionality

Privacy and personal information handling

Healthcare service experiences

Communication or customer support

Please contact Celluscripts using the details in Section 28 and provide sufficient information for us to investigate the matter.

We will assess complaints fairly and respond within a reasonable period.

Clinical complaints may need to be referred to the relevant treating practitioner or appropriate healthcare provider.

Depending on the nature of the concern, patients may also have the right to contact an applicable state or territory health complaints body, the Australian Health Practitioner Regulation Agency (Ahpra), the Office of the Australian Information Commissioner (OAIC), or a relevant consumer protection authority.

Nothing in these Terms prevents you from making a complaint to an appropriate external authority.

25. Changes to Services and Terms

Celluscripts may update these Terms to reflect changes in services, business operations, technology or legal requirements.

The current version will be published on our website with the relevant last updated date.

Material changes affecting existing paid bookings or patient rights will be managed in accordance with applicable law and any contractual notice requirements.

Changes will not retrospectively remove rights that have already accrued.

We encourage users to review these Terms periodically.

26. Governing Law

These Terms are governed by the laws of [Australian State or Territory], together with applicable Commonwealth laws of Australia.

Subject to applicable law, disputes relating to these Terms may be brought before courts or tribunals with appropriate jurisdiction.

Nothing in this section restricts statutory consumer rights or any right to bring proceedings in another jurisdiction where permitted by law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the extent necessary and permitted by law.

The remaining provisions will continue to apply, provided that doing so is lawful and does not fundamentally alter the agreement.

28. Contact Information

For questions about these Terms, appointment administration, fees, cancellations or service-related enquiries, please contact:

Celluscripts

Legal entity: [Full registered legal entity name]
ABN: [ABN]
Email: [Official contact email]
Phone: [Official business phone number]
Location: [City, State, Australia]
Website: https://celluscripts-website.webflow.io/

Celluscripts operates through telehealth and does not provide in-person consultations at a physical clinic.